Privacy Policy

Effective Date: 16 June 2025

1. Introduction

This Privacy Policy explains how Go Kleener Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website or services. By using our services or visiting our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details – Name, email address, phone number, postal address
  • Booking and Transaction Data – Service requests, payment history
  • Website Usage Data – IP address, browser type, referral URLs, date/time of visit
  • Marketing Preferences – Subscription status, communication choices
  • Cookies – For analytics, site functionality, and advertising

3. How We Use Your Information

We use your data to:

  • Provide cleaning services and customer support
  • Manage bookings and process payments
  • Send service updates or invoices
  • Respond to queries or feedback
  • Improve our website, marketing, and services
  • Send promotional communications (if you have opted in)

4. Cookies and Tracking

Our website uses cookies to enhance functionality and gather anonymous analytics. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

5. Sharing Your Data

We only share your information where necessary:

  • With secure third-party service providers (e.g., payment processors, web hosting)
  • When legally required (e.g., to comply with a court order)
  • To protect our business or enforce our terms of service

We never sell or rent your personal information.

6. How We Protect Your Data

We take appropriate technical and organizational measures to secure your data. These include encryption, access controls, and secure storage systems.

7. International Transfers

If we transfer personal data outside the UK, we ensure it is protected by appropriate safeguards such as Standard Contractual Clauses.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability
  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy occasionally. All changes will be posted on this page with the updated effective date. Your continued use of our services means you accept the updated terms.

11. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Go Kleener Ltd
½ 7 Onslow Road, Glasgow, UK
Email: info@gokleener.com